Refund policy

Due to food safety and hygiene regulations, we do not accept returns or exchanges on food or beverage products once they have been delivered, unless the item is damaged, defective, or incorrect.

1. Non-Returnable Items

For health and safety reasons, the following items are non-returnable and non-refundable for "change of mind":

  • All opened or consumed food and beverage items.
  • Unopened perishable, chilled, or frozen products.
  • Gift cards, promotional items, or clearance sales.

2. Damaged, Defective, or Incorrect Items

We stand by the quality of our products. If your order arrives in any of the following conditions, we will gladly send a free replacement or issue a full refund:

  • The product packaging is torn, broken, or unsealed.
  • You received the wrong product.
  • The product is past its expiration date upon arrival.

3. How to Request a Replacement or Refund

To file a claim for a damaged or incorrect shipment:

  1. Contact our customer care team at customer.care@sayona.com within 48 hours of delivery.
  2. Include your Order Number.
  3. Attach clear photos or videos showing:
  • The outer shipping box.
  • The damaged/incorrect product.
  • The shipping label.

4. Refunds Processing

  • Once your claim is inspected and approved, a refund will be processed back to your original method of payment.
  • Processing time typically takes 5 to 10 business days, depending on your issuing bank or card provider.
  • Alternatively, you may choose to receive instant Store Credit / Digital Gift Card for a faster resolution.

5. Order Cancellations

Orders can only be canceled prior to dispatch. Once a fulfillment center has picked and shipped your order, it can no longer be canceled or refunded in transit.