Shipping policy

At Sayona, we are committed to delivering fresh, high-quality products directly to your doorstep. Here is everything you need to know about how we ship your orders.

1. Order Processing Time

  • All orders are processed within 1 business day (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive a notification email with tracking information as soon as your order has shipped.
  • Note: During peak sales periods or holiday seasons, processing times may extend by 1–2 days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout.

3. Temperature-Sensitive & Perishable Goods

For perishable, chilled, or frozen items, we utilize specialized insulated packaging with cold packs to ensure product integrity during transit.
  • We strongly recommend tracking your package to ensure someone is available to receive the shipment immediately upon delivery.
  • Sayona is not responsible for products spoiled due to packages left unattended outdoors after delivery.

4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and link. Please allow up to 24 hours for tracking information to update.

5. Damaged, Lost, or Stolen Packages

If your package arrives visibly damaged or open, please do not accept it from the courier, or take immediate photos before opening. Please report damaged or lost packages to our support team at customer.care@sayona.com within 48 hours of delivery.